Zarah Ferrari
- Total activity 117
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 0
- Subscriptions 59
Articles
Recent activity by Zarah Ferrari-
How do I sign up for a subscription?
To sign up for a subscription, simply click 'subscribe and save 10%' on the product page or on the cart page. From there, a 10% discount will be automatically applied to your order, and you will be...
-
What is a subscription?
By signing up for a subscription, you can receive the skincare products you need exactly when you need them, and with the benefit of a 10% discount. There are no additional fees for signing up for ...
-
When will I receive my refund?
You can expect to receive a refund within 2-3 weeks of our team receiving your returned products at our facilities. Once a refund has been issued, our team will send an email from hello@nakedandthr...
-
What if I am past the 30-day return policy?
Unfortunately, we can only accept returns for refunds if you fall within the parameters of our 30-day return policy. That said, please email our team at hello@nakedandthriving.com if you fall outsi...
-
Do you accept returns?
Our goal is to help you find the best products for your skin and lifestyle. We hope that you are fully satisfied with our products, but realize that there are some instances where a product might n...
-
I entered my shipping address incorrectly for my order. What do I do now?
Our apologies if anything was unclear when you entered your shipping address details at checkout. Please email our customer support team at hello@nakedandthriving.com if you realize you have entere...
-
I forgot to add the promotional code to my order. Can it still be added?
If you forgot to add a promotional code at checkout, please email our customer support team at hello@nakedandthriving.com as soon as possible after placing your order. A member of our customer supp...
-
My products were damaged en route. What should I do?
All of our packages are personally inspected prior to shipment, which means that any damage upon delivery was caused en route. If you find that your products are in less than an optimal condition u...
-
Why did I not receive any confirmation emails or tracking information?
You should have received an order confirmation email immediately after ordering, as well as tracking information once your order shipped. If you did not, please be sure that hello@nakedandthriving....
-
How much is shipping?
Domestic U.S. Standard Shipping is free for orders over $50. For orders under $50, shipping is $5. Orders typically arrive in 1-2 weeks from the date they are ordered. All shipments to APO, FPO, an...